Binny Support 🦝
Get help with your personal photo assistant
Frequently Asked Questions
How does "On This Day" work?
"On This Day" shows you photos taken on the same date in previous years. Binny analyzes your photo metadata to find memories from years past, helping you rediscover forgotten moments and see how your life has evolved over time.
What are Monthly Collections?
Monthly Collections organize your photos by month and year, making it easy to browse through specific time periods. Perfect for revisiting vacations, special events, and seasonal moments that define your life's story.
How does the Screenshot Organizer help?
The Screenshot Organizer identifies and helps you sort through all your saved screenshots, memes, receipts, and other screen captures that clutter your camera roll. You can easily review, organize, or delete them in batches.
What does "I'm Feeling Lucky" do?
"I'm Feeling Lucky" shows you random photos from your library, perfect for serendipitous discovery of forgotten memories. It's great when you want to be surprised by unexpected gems from your photo collection.
What are the Premium features?
Premium subscribers get unlimited daily photo browsing with no cooldowns, advanced sorting and filtering options, priority customer support, and the ability to organize photos anytime without restrictions.
How do I cancel my subscription?
You can cancel your subscription anytime through your device's App Store settings. Go to Settings → [Your Name] → Subscriptions → Binny, then tap "Cancel Subscription". Your premium features will continue until the end of your billing period.
Does Binny access my photos online?
No, Binny processes all your photos locally on your device. Your photos never leave your device or get uploaded to our servers. We respect your privacy and keep your memories safe and secure.
Why do I need to grant photo access?
Binny needs access to your photo library to organize and display your photos. We only read photo metadata and thumbnails to provide our services. You can revoke this permission anytime in your device settings.
Need More Help?
Can't find what you're looking for? We're here to help!
📧 Email us at: support@redwich.com
🕐 We typically respond within 24 hours
⭐ Premium subscribers get priority support
App Information
System Requirements
- • iOS 14.0 or later
- • iPhone, iPad, and iPod touch compatible
- • Requires photo library access
- • Works offline after initial setup
Privacy & Security
- • All processing happens on-device
- • No photos uploaded to servers
- • GDPR and CCPA compliant
- • Secure data handling practices
Last Updated: September 5, 2025